Return & Exchange Policy

At [ZORASHI], customer satisfaction is our priority. Please read our policy carefully before placing your order.

Exchange Eligibility

We offer exchanges only in the following cases:

• Damaged product received
• Wrong product delivered
• Manufacturing defect

Requests must be made within 48 hours of delivery.

Mandatory Unboxing Video

A continuous opening/unboxing video is mandatory to claim any exchange for:

• Damaged items
• Missing items
• Incorrect products

The video must:

• Start before opening the package.
• Clearly show the sealed package.
• Continue without cuts or edits until the product is fully visible.

Claims without a complete unboxing video will not be accepted.

Return Policy

Due to hygiene reasons and the nature of fashion jewellery, we do not accept returns for:

• Change of mind
• Color preference
• Size preference
• Personal dislike after delivery

Exchange Process

1. Contact us within 48 hours of delivery.
2. Share your Order ID.
3. Share clear product photos.
4. Share the complete unboxing video.
5. Our team will verify the request.
6. If approved, the replacement will be processed.

Non-Eligible Cases

Exchange requests will not be accepted if:

• Product has been used or worn.
• Product is damaged after delivery due to misuse.
• Original packaging is missing.
• The request is made after the allowed period.
• No unboxing video is provided.

Refunds

Refunds are only issued if:

• The replacement product is unavailable.
• The order is cancelled by us before shipping.

Approved refunds will be processed to the original payment method within 5–7 business days.